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Recruitment

Technical & Aftersales Support

JobExpo.ma
Published
31 July 2024
Expires
1 December 2024
Location
Morocco, Morocco
Job Type

Description

  1. Job description

Duties & Responsibilities

  • To act as an initial point of contact for technical support queries from customers, installers and end-users
  •  Provide excellent customer service and aftersales support to ensure customers are given the best available solutions
  •  Working as part of a dynamic aftersales support team working with customer service, services engineers, design and quality control departments
  • Supporting regional and export sales representatives with technical and aftersales issues.
  • Work with the aftersales team to prioritise and schedule service engineer callouts and product display installations.
  • If required, travel to solve aftersales queries with service engineers assisting in the communication and documentation of the problem and the follow-up result.
  • Co-ordinate orders and / or delivery of spare parts for service call out and display fit outs.
  • Generate technical reports for the customer regarding technical issues when the need arises.
  • Liaise with Quality Assurance Manager on all product quality issues to ensure that all customer feedback is taken on board in the production process.
  •  Managing product specification spreadsheets provided by Design team and sending relevant ones to customers and sales team.
  • As career advances when fully trained and inducted willingly assisting with mentoring, training and support of other members joining the team
  • Organise product samples for customers when required.
  • Offering sales-cover taking incoming phone calls to the sales office from time to time
  • Representing the business in a professional and positive manner at all times
  •  Maintaining a positive attitude when faced with challenging circumstances

The ideal candidate will be /have:

  • 2 years’ experience in a similar role with a proven ability to deliver excellent communication & customer service standards.
  • A good technical ability is a must for this role. A back ground in the plumbing trade would be a distinct advantage for this role and/ or a knowledge of how to read architect product specs
  • Professional telephone manner Highly organised and have an excellent eye for detail and accuracy
  • Good computer skills. (Working knowledge of all Microsoft Office packages).
  • Excellent communication skills, both written and verbal and be a good listener
  • The ability to analyse and solve problems in a prompt, efficient and calm manner.
  • Have proven team-working skills but also the ability to work on their own initiative
  • Be interested and willing to attend sales presentations, product demo’s or trade shows
  • Have a full clean driving license
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