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Recruitment

IT Support Engineer

JobExpo.ma
Published
1 August 2024
Expires
1 December 2024
Location
Morocco, Morocco
Job Type

Description

Job description

Ideally, we are seeking candidates who possess the following qualifications and attributes:

  • Qualified with an IT Degree, certifications or equivalent.
  • Demonstrate a minimum of 3 years of experience in a similar IT support role.
  • Exhibit strong technical skills in IT systems and support.
  • Display exceptional problem-solving skills to tackle complex IT issues effectively.
  • Possess excellent communication skills to facilitate client interactions and team collaboration.
  • Have a solid understanding of PC hardware and proficiency in Windows operating systems.
  • Track record in managing small to mediumsized projects.
  • Hold a valid driver's license and have access to personal transportation.

Preferred Technical Knowledge:

  • Knowledge of Microsoft technologies including Server and Workstation Operating Systems
  • Networking - Managed Switches, VLAN's, Wireless Access Points, Routers / Bridging.
  • Security - Firewall knowledge and configuration, AV management, VPNs
  • Cloud - Microsoft 365, Azure AD, Sharepoint
  • MSSQL Server
  • Backup setups

Your responsibilities:

  • Assign and resolve Helpdesk tickets, within the appropriate SLA's
  • Review RMM dashboard and apply remediation actions as required
  • Rollout new devices to replace older equipment.
  • Document or update processes with the aim of optimising the service provided.
  • Create/update knowledge base articles
  • Liaise with 3rd party suppliers in relation to telecoms and hardware issues.
  • Assist in resolving computer and network related problems.
  • Identify opportunities for improvement and make constructive suggestions for change
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