Job Summary:
The Customer Service Advisor is responsible for managing client requests across multiple communication channels, ensuring customer satisfaction through high-quality service delivery, and contributing to performance objectives.
Key Responsibilities:
- Handle client requests via calls, emails, and chats.
- Provide detailed information on products and services.
- Resolve complaints professionally to achieve client satisfaction.
- Maintain up-to-date client records after each interaction.
- Identify sales opportunities and promote additional products/services.
- Ensure service quality and adherence to performance indicators (KPIs).
- Proactively identify client needs and propose appropriate solutions.
Required Skills:
- Empathy and strong active listening abilities
- Analytical thinking and problem-solving skills
- Ability to handle stress and work under pressure
- Results-oriented mindset
- Strong organizational and time management skills
- Effective verbal and written communication skills
- Sales and upselling techniques
- Proficiency in computer usage
Profile Requirements:
- Education: No specific requirement
- Experience: Open to both beginners and experienced candidates
This temporary position offers a dynamic work environment and the chance to develop key customer service skills.
