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Associate Technical Support Engineer - French speaking

JobExpo.ma
Published
26 November 2024
Expires
Never
Location
Morocco, Morocco
Job Type

Description

Job description

Key Responsibilities

  • Own the complete end-to-end customer experience for a range of issues.
  • Interact quickly and seamlessly with specialist technical teams
  • Lead the resolution of certain technical issues, providing timely and complete analysis of technical challenges and business issues
  • Manage our customers' expectations and experience in a way that ensures customer happiness throughout the entire process.
  • Take ownership of customer issues through to resolution - including troubleshooting, internal communication, and providing mentorship on recommended standard methodologies
  • Build knowledge base materials dedicated towards operational efficiency while also empowering and enabling the greater support community.
  • Share standard methodologies with team members to improve the quality and efficiency of customer support
  • Acting as a translator on technical cases where required.

Required Skills/Experience

  • Customer Obsessed
  • Proven experience working in Technical Support
  • Proven analysis, troubleshooting, and problem-solving expertise
  • Ability to effectively prioritise and escalate customer issues as the need arises
  • Ability to multi-task and perform effectively under pressure
  • Excellent written and verbal communication skills
  • Comfortable interacting with other departments and management
  • Ability to communicate technical concepts clearly and effectively
  • Proficient in English and French

Desired Skills/Experience

  • Some knowledge of Object-Oriented design and core programming concepts
  • Understanding of database concepts and SQL
  • Familiarity with web services and API’s eg SOAP, REST.
  • Familiarity or some experience with programming languages a plus
  • VisualForce and Apex knowledge
  • Knowledge of multi-tenant, grid, parallel, or distributed computing architectures
  • Experience with Eclipse IDE and ANT
  • Familiarity with Internet technologies: firewalls, web servers, proxy servers, etc.
  • Additional Language Proficiency a bonus
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