Customer Service - English & French - Car Industry experience

Who You Are:

If you resonate with what you have read so far, this is who we are looking for:

You believe in enjoying what you do for work and you are good at your job. You are a committed, adaptable, technology savvy, and self-motivated individual with a good sense of humor. You enjoy working in a fast-paced and people-centric environment that drives high performance and positive behaviors. You enjoy learning as well as sharing knowledge and teaching others. You are proactive and take the initiative for continuous improvements.

You want to change the traditional ways of working by using more technology from your home.

What We Offer:

It is an opportunity to work at one of the few truly global, truly remote work organizations, and to learn from highly-skilled people with a focus on developing our employees through coaching and mentoring.

You will be exposed to multi-disciplinary areas and have hands-on experience with exposure to a variety of work. You will be a part of team and group meetings daily and weekly, as well as daily and weekly coaching sessions.

You will always know where you stand, and you will receive feedback and coaching to help you learn and improve.

What The Role Does

You will primarily work on:

• Answering calls/emails/tickets/live chats from customers in Canada and the United States of America.
• Handling and overcoming objections professionally to ensure customer satisfaction.
• Accurately entering information and responses into the system, with a keen attention to detail.

You will need to:

• Excellent professional level French and English language skills, ideally with certifications.
• A love of or interest in and knowledge of the automotive industry and cars/motorbikes specifically.
• Prior experience in customer service, sales, or technical support in a high-volume, high-quality environment.
• Ability to think quickly and respond effectively to dynamic situations.
• Agile approach to handle various challenges and scenarios during calls.
• Concise and precise communication skills to clearly articulate questions and record responses.
• Proficient typing skills for efficient data entry.
• A proactive, go-getter attitude with a commitment to achieving campaign goals.
• Flexibility to work on rotating shifts as needed.

Ideal Candidate Attributes:

• Strong interpersonal and communication skills.
• Resilience and the ability to stay motivated during repetitive tasks.
• High level of professionalism and ethical standards.
• Passion for customer support and a keen interest in cars and the automotive industry.