IT Manager

Key Responsibilities:

1. Operational Support:
   • Ensure consistent operational support for all internal hotel IT systems, including systems that serve guests.
   • Minimize system outages by ensuring proactive monitoring, maintenance, and swift response to any issues that arise.
   • Oversee the IT support team to resolve any technical problems faced by hotel staff or guests promptly.
2. Supervision and Management:
   • Supervise the IT department on a daily basis, managing staff, overseeing tasks, and ensuring the delivery of high-quality IT services.
   • Regularly evaluate and train team members to enhance their skills and performance.
3. System Maintenance and Updates:
   • Stay up-to-date with all hotel IT systems (e.g., guest management systems, POS systems) and software solutions.
   • Ensure the systems and applications are fully optimized, secure, and meet the hotel’s operational needs.
4. IT Governance and Security:
   • Fully understand the legal requirements for IT governance and data security, and ensure compliance with these regulations.
   • Implement security protocols to safeguard sensitive hotel and guest data, ensuring compliance with internal and external standards.
5. Problem-Solving and Issue Resolution:
   • Manage IT issues that arise, ensuring that problems are resolved efficiently and with minimal disruption to operations.
   • Be prepared to handle urgent situations and work well under pressure to maintain business continuity.
6. System Needs and Solutions:
   • Identify future system needs, forecast requirements, and suggest appropriate IT solutions to meet these needs.
   • Ensure that the IT infrastructure can support both current and future demands of the hotel.
7. Collaboration with Other Departments:
   • Build strong relationships with other hotel departments (e.g., Front Desk, Housekeeping, Food & Beverage, etc.) to ensure seamless integration of IT services into their daily operations.
   • Provide technical support and advice to help departments achieve operational excellence.

Required Skills & Qualifications:

1. Previous IT Management Experience:
   • Previous experience as an IT manager or in a similar leadership role, ideally within the hotel, leisure, or service sector.
   • Proven track record in IT team leadership, including task delegation, managing performance, and motivating staff.
2. Technical Expertise:
   • Experience with Microsoft systems (e.g., Windows Server, Office Suite, etc.) is essential.
   • Familiarity with hotel applications, particularly systems like Fidelio (for property management) and Micros (for point-of-sale and restaurant management), is a strong advantage.
   • A good understanding of networking, databases, and business applications is necessary.
3. Organizational Skills:
   • Excellent organizational skills to manage multiple projects simultaneously, ensuring that all systems are operational and projects are completed within budget and on time.
   • Ability to plan ahead, develop contingency plans, and prepare for unforeseen IT challenges.
4. Strong Communication & Interpersonal Skills:
   • Excellent interpersonal skills to effectively communicate with internal stakeholders (hotel staff, management) and external vendors.
   • Strong ability to communicate complex technical issues in a way that is understandable to non-technical personnel.
5. Knowledge of IT Infrastructure:
   • General understanding of IT infrastructure trends, including networking technologies, cloud computing, security measures, and evolving development methodologies.
   • Ability to adapt and implement new technology to improve hotel IT operations and guest services.

Desirable Attributes:

1. Team Player:
   • Ability to work collaboratively within a team, supporting colleagues and ensuring the team is working towards common goals.
2. Attention to Detail:
   • Strong attention to detail, ensuring accuracy in IT system configuration, documentation, and issue resolution.
3. Positive Attitude:
   • A proactive and positive attitude toward solving problems, supporting others, and continually improving IT services.
4. Willingness to Develop:
   • Open to learning and staying updated on new IT trends and technologies.
   • Committed to developing both team members and self, fostering a culture of growth and continuous improvement.