IT Specialist – Job Description
The IT Specialist will oversee and manage the day-to-day support of IT systems in a hotel environment, ensuring the proper functioning of business systems, office systems, computer networks, and telephony systems. This role requires strong leadership skills, technical expertise, and the ability to manage a variety of IT tasks in a fast-paced hospitality environment.
Key Responsibilities:
- Operational Support:
- Ensure operational support for all internal hotel IT systems, including network infrastructure, servers, guest-facing systems, and business applications.
- Minimize system outages and ensure systems run smoothly for both the hotel’s internal departments and guests.
- Monitor and resolve IT issues that arise promptly to avoid disruptions in hotel operations.
- Department Supervision:
- Supervise the IT Department to ensure effective delivery of IT services, ensuring tasks are completed on time, within budget, and according to IT operating standards.
- Ensure the team is appropriately trained and able to handle daily IT issues efficiently.
- System Maintenance and Knowledge:
- Maintain and apply extensive product knowledge across all hotel IT systems to fully utilize system capabilities and improve service delivery.
- Stay current with technological advancements, applying best practices for IT support in the hospitality industry.
- IT Governance and Security:
- Ensure compliance with IT governance and security standards, protecting both the hotel's internal network and guest-facing systems.
- Understand and adhere to all legal IT requirements, particularly in data privacy, security, and IT compliance.
- System Needs Assessment and Solutions:
- Proactively identify current and future IT system needs, evaluating the hotel’s operational requirements and proposing solutions for improvement.
- Provide technical solutions for system upgrades, troubleshooting, and scaling of IT infrastructure as needed.
- Collaboration Across Departments:
- Build strong, cooperative relationships with other hotel departments, ensuring seamless communication and understanding of IT needs.
- Serve as a liaison between management and IT staff, ensuring business objectives are met and internal customer satisfaction is maintained.
Qualifications & Skills:
Required:
- Previous IT management experience, preferably in the hotel, leisure, or service sector.
- Strong understanding and experience with Microsoft systems (Windows Server, Office Suite, etc.).
- Knowledge of hotel applications such as Fidelio, Micros, and other property management systems.
- Excellent organizational skills with the ability to prioritize tasks and manage multiple responsibilities simultaneously.
- Strong interpersonal skills, with the ability to communicate effectively with team members, management, and external stakeholders.
- Current technical knowledge of technologies, including networks, databases, business applications, and development methodology.
- Ability to plan ahead, develop contingency plans, and ensure system continuity in case of any issues or system failures.
Advantageous:
- Strong teamwork skills and the ability to collaborate across departments.
- Attention to detail, ensuring accuracy in system monitoring, troubleshooting, and reporting.
- Positive attitude, with a proactive approach to managing IT issues and developing team members.
- Willingness to learn and stay current with the latest IT trends and developments in the hospitality technology space.
Ideal Candidate Profile:
The IT Specialist should be a hands-on, detail-oriented individual with a strong background in IT systems management, especially within the hotel or hospitality sector. The ideal candidate will have a deep understanding of network infrastructure, hotel-specific applications, and IT security protocols, as well as excellent organizational and leadership skills to effectively manage the IT team.
This position is perfect for an IT professional who enjoys problem-solving, has a passion for the hospitality industry, and is capable of providing timely and reliable IT support to ensure smooth operations and guest satisfaction.
