Job description
Ideally, we are seeking candidates who possess the following qualifications and attributes:
- Qualified with an IT Degree, certifications or equivalent.
- Demonstrate a minimum of 3 years of experience in a similar IT support role.
- Exhibit strong technical skills in IT systems and support.
- Display exceptional problem-solving skills to tackle complex IT issues effectively.
- Possess excellent communication skills to facilitate client interactions and team collaboration.
- Have a solid understanding of PC hardware and proficiency in Windows operating systems.
- Track record in managing small to mediumsized projects.
- Hold a valid driver's license and have access to personal transportation.
Preferred Technical Knowledge:
- Knowledge of Microsoft technologies including Server and Workstation Operating Systems
- Networking - Managed Switches, VLAN's, Wireless Access Points, Routers / Bridging.
- Security - Firewall knowledge and configuration, AV management, VPNs
- Cloud - Microsoft 365, Azure AD, Sharepoint
- MSSQL Server
- Backup setups
Your responsibilities:
- Assign and resolve Helpdesk tickets, within the appropriate SLA's
- Review RMM dashboard and apply remediation actions as required
- Rollout new devices to replace older equipment.
- Document or update processes with the aim of optimising the service provided.
- Create/update knowledge base articles
- Liaise with 3rd party suppliers in relation to telecoms and hardware issues.
- Assist in resolving computer and network related problems.
- Identify opportunities for improvement and make constructive suggestions for change
